Last updated: 9 December 2025

Gelatin Health (“we”, “our”, “us”) is committed to protecting the privacy of our wholesale partners and prospective partners. This policy explains how we collect, use, store, and disclose personal information through our wholesale website and application processes.

We collect the information needed to assess wholesale applications, manage partner accounts, process orders, and operate our business.

This may include:

Information provided through the wholesale application form

• Name
• Business name and ABN/ACN
• Contact details (email, phone number, address)
• Business type, website and social media links
• Intended product use or sales channels
• Any other information you submit voluntarily

Information collected when an approved partner uses the website

• Account username and password
• Order history Billing and shipping details
• Payment information (processed securely via third-party payment gateways; we do not store full card details)

Technical information

• IP address Browser type and device details
• Pages visited and interactions on the website
• Cookies used by WordPress, WooCommerce and associated plugins

We collect personal information when you:

• Submit a wholesale application
• Create an account or log in
• Place an order through the wholesale portal
• Contact us by email, phone, or through our website
• Interact with the website, which uses cookies and analytics tools

We may also collect publicly available business information from sources such as ABN Lookup or your business website to help assess applications.

We use your information to:

• Assess and manage wholesale applications
• Create and manage wholesale partner accounts
• Process and fulfil orders Provide customer support
• Communicate about orders, account matters and wholesale opportunities
• Improve our website and services
• Meet our legal and regulatory obligations

We only use your information for these purposes unless the law requires otherwise or you give consent for an additional use.

We may disclose personal information to:

• Staff members involved in wholesale operations
• Payment providers (for secure payment processing)
• IT service providers, including hosting, website support and analytics partners
• Logistics and delivery partners
• Professional advisers (e.g., accountants or lawyers)
• Government authorities where required by law

We do not sell or rent personal information.

Some service providers may be located overseas. Where this occurs, we take reasonable steps to ensure they protect your information in line with the Australian Privacy Principles.

Our website uses cookies to support functionality, improve the user experience and track website performance.

This includes cookies used by:

• WordPress WooCommerce (e.g., cart, session and authentication cookies)
• Analytics tools (e.g., Google Analytics if configured)

You can control cookie settings through your browser, though this may affect functionality.

We store personal information in secure systems supported by WordPress, WooCommerce and our hosting providers.

We take reasonable steps to protect this information from misuse, interference, loss, unauthorised access, modification or disclosure.

Despite our efforts, no data transmission over the internet can be guaranteed as completely secure.

You may request access to the personal information we hold about you or ask for corrections if it is inaccurate, out-of-date or incomplete.

You can contact us using the details in section 11, and we’ll respond within a reasonable timeframe. Wholesale partners can also update some information directly through their account portal.

Our website may contain links to third-party sites.

We’re not responsible for the privacy practices of those sites, so we encourage you to review their policies.

If you opt in to receive communications from us, you can unsubscribe at any time using the provided link or by contacting us.

We never send marketing without consent.

We may update this policy periodically to reflect changes to our practices or legal requirements.

The updated version will always be available on our website.

If you have questions about this policy, want to make a request or need to lodge a privacy complaint, you can contact us or reach us here:

Gelatin Health
1/6 Hitech Drive,
Kunda Park, QLD, 4556
Phone: 07 5445 8302

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.